Tasks:

• Respond to customer inquiries via phone, email, or chat
• Provide accurate and timely information about products and services
• Troubleshoot and resolve customer issues and complaints
• Maintain detailed records of customer interactions and transactions
• Collaborate with internal teams to address customer concerns
• Identify and escalate complex issues to higher levels of support

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Qualifications:

• High school diploma or equivalent
• Proven experience in customer support or a related role
• Excellent communication and problem-solving skills
• Patience and empathy in dealing with customer inquiries
• Ability to handle stressful situations and challenging customers
• Familiarity with customer support software and CRM systems

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